Google says it’s working hard to address YouTube Music complaints

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Google Play Music is shutting down soon, and the transition to YouTube Music currently leaves a lot to be desired. For users with uploaded music, the transfer tool will port your music over seamlessly, but once you’re in the YouTube Music interface, you’ll discover that plenty of features have gone missing, and things that used to work on the free tier suddenly don’t. If my email inbox is any indication, hordes of people are searching for alternatives.

Google isn’t turning a deaf ear to the concerns of the Google Music migrators, though. In response to articles we’ve written here like “YouTube Music is holding my speakers for ransom,” Google got in touch with us and sent over a statement:

We understand that uploaded content is an integral part of the listening experience for many of our users across YouTube Music. While several features for uploaded content aren’t currently working in the free YouTube Music experience, we’re working hard to address these feature gaps and bring additional functionality to our free tier user. We look forward to sharing more updates soon.

While this is a bit vague, the shoutout for users of uploaded content is a change of tone from what the company was saying in June. Our YouTube Music article was mainly about the free-versus-premium feature changes in YouTube Music and Google Music, including the requirement of a monthly fee in order to play purchased and uploaded music on Google Home speakers. Before publishing that article, we double-checked with Google to ask if charging to use a Google Home from YouTube music was really what it was planning, and all the company would do is reaffirm the current restrictions.

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